Refund Policy

At BigEagle, we want our customers to be completely satisfied with their purchase. We, therefore, recommend you to read our Refund, Return and Repairs Policy prior to making a purchase from BigEagle Online. We seek to it that our customers are familiar with our policy on refunds, returns and repairs and should know their rights under the Australian Consumer Law.  If you need to return a product, we will make every reasonable effort to satisfy you.

Returns and Repairs

  • Returnable Items

We will accept

  • Unwanted aluminium toolboxes in unused, unaltered condition with their original, undamaged packaging.

  • Defective product for refund, credit or exchange.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any tool box cannot be easily returned to us or a BigEagle Store - because of their size, the fault or they have been affixed or installed in your premises - please contact our team at info@bigeagle.com.au and we will arrange an inspection to assess the goods.  

  • Non-Returnable Items

We apologize for any inconvenience, but we do not accept returns on products that are used or mounted on the tray before.

Please contact our concerned team at info@bigeagle.com.au for assistance with your return. You may also contact the BigEagle Store where you collected your goods, or where your goods were dispatched from, and a BigEagle staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

  • Repairable Items

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee that can vary as per the manufacturing defect.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

If any goods arrive damaged, please contact info@bigeagle.com.au or call 02 8021 6052 our team as soon as possible.

BigEagle will access the situation and give a reasonable solution to the customer. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Please NOTE: No signed goods returned will be accepted as damaged in transit if signed for with the shipping company. Signing the delivery note means you have received the goods and they are in good working condition and take ownership for those goods. Bigeagle Toolboxes store will not be liable for these delivered goods once the delivery note signed.

Hence, we recommend you to immediately inspect any toolbox that we deliver to you or that you collect from a Bigeagle store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Refunds

Refunds will be released by BigEagle store and will normally be processed within 7-10 business days. Refund will be via bank transfer, no matter what payment type is used.

Contact Us

Where you have any questions or concerns relating to your order, please immediately contact us info@bigeagle.com.au.